How do I make a complaint to ACN Pacific?
You can contact us in various ways; these are listed below to ensure that you receive the fastest response possible:
By Phone: 1300 881 778
By Fax: 1300 880 609
By Mail: ACN Pacific Pty Ltd Complaints, Locked Bag 2145, North Sydney, NSW 2059
By Email: enquiries@acnaustralia.com.au
Once you have contacted us, ACN will do everything possible to answer your question or provide a suitable solution.
If your enquiry cannot be resolved, or you’re not happy with the answer provided, your enquiry will be escalated to a Customer Service Team Leader or Supervisor. Should you still remain unsatisfied, you may be asked to put your complaint in writing to our Complaints Officer. Your complaint will be investigated and responded to in writing or by phone.
Written complaints should be addressed to:
ACN Pacific Pty Ltd Complaints
Locked Bag 2145
North Sydney
NSW 2059
In the unlikely event that your complaint is not resolved to your satisfaction; you may forward your complaint to the Telecommunications Industry Ombudsman (TIO).
Please note the TIO will only accept cases in which you have attempted to resolve the issue with ACN Pacific directly.
The contact details for the TIO are as follows:
Telecommunications Industry Ombudsman
PO Box 276
Collins Street West
Melbourne VIC 8007
Phone: 1800 062 058 Fax: 1800 630 614
Email: tio@tio.com.au
