Customer Service Guarantee Overview

In line with ACN’s commitment to provide customer service excellence ACN has an obligation to uphold and enforce the Australian Communications Authority Telecommunications Customer Service Guarantee (CSG) 2000.

The objective of the CSG is to encourage improvements in service and guard against poor service.

The CSG Overview provides a summary of the key features ad rights to you as a consumer in regard to our delivery of telecommunications services. 

A complaint about a breach of the CSG should first be directed to ACN. For more information on the CSG please visit the Australian Communications Authority website www.aca.gov.au